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What is Going on With our Labor Market? | What Does This Mean to You? | What Can YOU Do About it? |
Today's labor market is considered a "job seeker's market" or a "tight labor market" | Essentially, this means that there are more available jobs than people looking for one. | You have time to be strategic in your job search in order to find an employer that would be a good fit for you! FSET is one resource that can help you with this! |
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Customer Service - Call Center |
| What makes you a good fit for customer service call center position?
A candidate must not only have good oral communication abilities but must be an attentive listener to fully understand a caller's query and provide a solution that meets their needs. You can get a good idea of a candidate's communication skills during an interview with or without call center experience. Additionally, most employers ask for: - At least high school diploma or equivalency - Good listening skills - Verbal and written communication skills |
Good interview answers to the question, “Why do you want to work in a call center?”
Example: "I would love to work in a call center because I have a deep passion for conversation and finding ways to help clients solve problems. I also love explaining things, so working in a call center where I can help answer questions and explain solutions is something that highly interests me."
Example: “My main motivation comes from providing excellent service to every customer with whom I come into contact. I look for opportunities to improve my customer service skills so that each person I interact with will have a positive experience. I feel motivated by leading a team and helping each member grow.”
What does this job entail?
Many of the call center job descriptions involve answering incoming calls or making outgoing customer calls to customers and potential customers. They're at the frontline of the company and are often the first point of contact a customer has with your brand.
Contact center jobs are some of the toughest out there. Customer service agents deal with a variety of stressors in the course of a day: angry customers, problems with orders and questions about products or services they can't answer off the tops of their heads.
NorthCentral FSET Employer Partners who hire for Call Center Positions:
Aspirus
Footlocker/Eastbay Call Center
Furniture & ApplianceMart Distribution Center
Lands' End
Saletyics
United Health Group
NorthCentral FSET Employer Partners who hire similar to Call Center Positions:
ABR Employment Services
Aerotek Recruiting and Staffing
Badger State Staffing
Express Employment Professionals
QPS Employment Group
Remedy Intelligent Staffing
Service First Staffing
Westphal Staffing
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NorthCentral Region Unemployment Rates Unemployment statistics pulled from Bureau of Labor Statistics run by the United States Department of Labor. For more information, go to https://data.bls.gov. (not seasonally adjusted) |
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Fastest Growing Jobs: Projections for 2021-2031 (US Bureau of Labor Statistics) |
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Understanding the Gap: Job Openings, Unemployed Workers, and Participation in the Labor Force (US Chamber of Commerce) |
 
Understanding the Gap "Right now, the labor force participation rate is 62.6%, down from 63.3% in February 2020. It’s clear that able workers are being overlooked or sitting on the sidelines. But there’s not just one reason that workers are sitting out, but several factors have come together to cause the ongoing shortage. "The U.S. Chamber surveyed unemployed workers who lost their jobs during the pandemic on what is keeping them from returning to work. Twenty-seven percent indicated that the need to be home and care for children or other family members has made the return to work difficult or impossible. More than a quarter (28%) indicated that they have been ill and their health has taken priority over looking for work. "In addition to the factors outlined below, the survey also revealed some are still concerned about COVID-19 at work, indicate that pay is too low, or are more focused on acquiring new skills and education before re-entering the job market."
- Stephanie Ferguson Director, Global Employment Policy and Special Initiatives, US Chamber of Commerce |
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